Training & Field Support

Knowledge Sharing

We're Here to Help You Succeed

STERLING has more combined, real-world experience of condensate management than anybody else in the UK, and we're genuinely happy to share it.

We believe our distributor partners sell better when their engineers and sales teams are well-informed. A team that can confidently explain why proper condensate management matters, and what the consequences of getting it wrong are, will always sell more compliantly and more profitably.

That's why we offer free on-site training and pre-sales technical support to all registered resellers. No charge, no obligation. Just knowledge, freely shared.

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Support Types

What We Offer

On-Site Training Sessions

We'll visit your premises and deliver a practical training session for your sales and service teams covering:

Why condensate management is legally required
How oil/water separators work and how to select the right one
When to use zero-loss vs. timed drains, and how to make the ROI case
How to identify and service third-party OWS units
How to recognise emulsified condensate and what to do about it

Sessions typically last 1–2 hours and can be tailored to your team's existing knowledge level.

Pre-Sales Technical Support

When you're quoting a job and need to be certain about the specification, call us. We'll help you:

Select the correct separator model for the compressor output
Determine the right drain type for the application
Identify the appropriate filtration grade for downstream equipment
Advise on multi-compressor installations using manifolds
Quote for complete condensate management packages

Available during office hours. Just call 01543 502010.

Field Technical Support

If you encounter a problem on site (a separator that isn't performing as expected, condensate that looks unusual, or a system that doesn't seem right), we can help diagnose it remotely or, in appropriate cases, visit the site.

Remote diagnosis via phone or email
Laboratory sample testing if condensate quality is in doubt
Site visit support for complex or large installations

Knowledge Resources

In addition to direct support, we provide a range of reference materials to help your team develop their knowledge independently:

BCAS guidance on condensate disposal obligations
Product brochures and I&M guides for all products
Comparison guides for zero-loss vs. timed drains
Knowledge base articles on common questions

Browse Downloads

Free Training

No charge, ever, for on-site training delivered to registered distributor partners

Expert Advice

Decades of real-world condensate management experience available to you on every call

Independent Guidance

As an independent supplier, our advice is always based on what's right, not what benefits a brand

Who We Work With

Built for Distributors & Service Companies

Our training and support is designed specifically for compressed air sales and service companies across the UK and Ireland: the businesses that install, service and sell to end users. We do not work directly with end users, which means our support is always aligned with your interests.

Compressed air distributors

Product training, pre-sales support and stock availability to help you quote and win more jobs.
Service engineers

Practical guidance on OWS identification, service kit selection and performance diagnosis.
Sales teams

The regulatory framework, and the ROI case for zero-loss drains over timed alternatives.
OEMs and system builders

Specification support for condensate management as part of a packaged system.

What to expect

A typical on-site training session covers:

The regulatory picture

Why condensate must be treated and what the consequences of non-compliance are

Separator selection

How to size and specify an oil/water separator correctly for any compressor installation

Drain selection & ROI

The business case for zero-loss drains and how to present it to a customer

Servicing & third-party kits

How to identify and service OWS units from any manufacturer using STERLING kits